Shipping & Returns Policy
Last updated: December 13, 2025
At Raaga Foods, we're committed to delivering your orders promptly and ensuring your complete satisfaction. Here's our comprehensive shipping and returns policy.
📦 Shipping Policy
Order Processing
- ✓ Orders are processed within 1-2 business days (excluding weekends and holidays)
- ✓ You'll receive a confirmation email with tracking details
- ✓ Processing begins after payment verification
Delivery Timeline
- ✓ Metro Cities: 2-3 business days
- ✓ Other Cities: 3-5 business days
- ✓ Remote Areas: 5-7 business days
- ✓ Delivery times are estimates and may vary
Shipping Methods
- ✓ We partner with reliable logistics providers
- ✓ All shipments are insured against damage
- ✓ Real-time tracking available on all orders
- ✓ Signature required for high-value orders
Shipping Charges
- ✓ Shipping costs are calculated based on location and weight
- ✓ Free shipping available on orders above ₹500
- ✓ Charges displayed clearly at checkout
- ✓ No hidden fees
🔄 Return Policy
Return Eligibility
Returns are accepted within 7 days of delivery under these conditions:
Non-Returnable Items
The following items cannot be returned:
- ✗ Opened or partially used products
- ✗ Products past their expiration or best-before dates
- ✗ Items without original packaging or labels
- ✗ Custom or personalized orders
- ✗ Products damaged due to improper handling by customer
How to Return
- 1. Contact our customer service team at info@raagafoods.com
- 2. Provide your order number and reason for return
- 3. Obtain a return authorization number
- 4. Pack the item securely in original packaging
- 5. Ship using the return label provided
- 6. Item must be received within 30 days of purchase
💰 Refund Policy
Refund Timeline
- ✓ Inspection: 2-3 business days after receipt
- ✓ Approval: You'll receive an email confirmation
- ✓ Processing: 5-7 business days to your account
- ✓ Display: May take additional 2-3 days to appear
Refund Amount
- ✓ Full refund of product price for eligible returns
- ✓ Original shipping charges are non-refundable
- ✓ Return shipping is customer's responsibility
- ✓ Refund via original payment method
❓ Damaged or Defective Items
If you receive a damaged or defective product:
- 1. Report within 24 hours of delivery
- 2. Provide photos of the damaged item and packaging
- 3. Contact us immediately at info@raagafoods.com
- 4. We'll arrange a replacement or full refund
- 5. Return shipping will be arranged at our cost
📞 Contact & Support
Email: raagahomelybattersandpickles@gmail.com
Phone: +91 9390687301
Address: 2nd Floor, Flat No 204, E-block, Indis VB City, Machha Bollaram Road, Secunderabad, Medchal Malkajgiri, Telangana – 500010
Note: We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to the website. For the most current policy information, please check this page regularly.